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Privacy Policy

Last updated: October 7, 2026 · Version 1.0

MEOWFO respects your privacy. This Privacy Policy explains what personal information we collect, why we collect it, who we share it with, and the rights you have over it. It applies to our website, meowfo.com, and to every order you place with us.

The store is operated by EDEN PRO SPA (Tax ID / RUT 77.717.786-9), with its registered office at SAN MARTIN 553 OF 901 COMUNA CONCEPCION, 4030000, Chile. We are the data controller for the personal information described in this policy. You can reach us about privacy matters at support@meowfo.com.

1. Information We Collect

Information you give us

  • Order details: your name, shipping address, billing address, email address, and phone number if you provide one.
  • Account details: your email address and password if you create an account.
  • Payment details: we do not store your full card or bank details. Payments are handled by PayPal. We receive only the result of the payment and, at most, the last four digits of the card and the billing address.
  • Newsletter: your email address when you subscribe through the form in our footer.
  • Messages: the content of any message or enquiry you send to our team.

Information we collect automatically

  • Device and connection data: IP address, browser type, device type, and operating system.
  • Usage data: the pages you visit, how long you stay, and how you reached our site.
  • Cookies and similar technologies: small files that help the site work and let us measure traffic.

2. How We Use Your Information

  • To process, print, ship, and deliver your order.
  • To take payment and handle refunds, returns, and disputes.
  • To create and manage your account.
  • To send order confirmations, shipping updates, and service messages.
  • To send our newsletter, if you subscribed to it.
  • To answer your questions and provide support.
  • To measure how our site is used and improve it.
  • To prevent fraud and keep our site secure.
  • To comply with tax and accounting laws.

We do not sell your personal information. We do not use it for automated decision-making that produces legal or similarly significant effects for you.

3. Legal Bases for Processing (GDPR)

If you are in the European Union or the European Economic Area, we process your personal data only when we have a legal basis under the GDPR:

  • Performance of a contract (Article 6(1)(b)): to process your order, take payment, and deliver your products.
  • Legal obligation (Article 6(1)(c)): to keep invoices and records for tax and accounting purposes.
  • Consent (Article 6(1)(a)): to send you our newsletter and to place non-essential cookies. You can withdraw your consent at any time.
  • Legitimate interests (Article 6(1)(f)): to keep our site secure, prevent fraud, and understand how visitors use our site. We balance these interests against your rights.

You can withdraw consent for the newsletter by clicking “unsubscribe” in any email we send. You can withdraw cookie consent through your browser settings.

4. Who We Share Your Information With

We share personal information only with the service providers that help us run the store. Each one is bound by a contract and may use your data only for the service it provides to us.

  • Printful — our print-on-demand partner. Printful prints and ships your order from facilities in the United States and Europe, so it receives your name, shipping address, and order details. See the Printful Privacy Policy.
  • PayPal — our payment processor. PayPal receives the data needed to process your payment. See the PayPal Privacy Statement.
  • Our hosting provider — stores our website and its data on its servers.
  • Our email service provider — the service we use to send order messages and our newsletter. It receives your email address and your subscription status.

We may also share information when the law requires it, to protect our rights, or as part of a sale or merger of our business.

5. International Data Transfers

We are based in Chile and our service providers may process your data in countries other than your own, including the United States and the European Union. When data from the EU or EEA is transferred outside it, we rely on legal safeguards such as the European Commission’s Standard Contractual Clauses or an adequacy decision. You can ask us for more details using the contact details below.

6. How Long We Keep Your Data

  • Order and invoice records: kept as long as tax and accounting laws require, usually up to 7–10 years.
  • Account data: kept while your account is open, then deleted within 30 days of closure.
  • Newsletter data: kept until you unsubscribe, plus a short period to prove your consent.
  • Support messages: kept for up to 2 years.
  • Analytics data: kept for up to 14 months.

When we no longer need data, we delete it or anonymize it.

7. Cookies and Tracking Technologies

Cookies are small text files stored on your device. We use the following kinds:

  • Essential cookies: needed for the cart, checkout, and login to work. These cannot be switched off.
  • Preference cookies: remember choices such as your language. These are optional.

You can accept or reject non-essential cookies in your browser settings. Blocking essential cookies may stop parts of the site, such as checkout, from working. More information is available at aboutcookies.org.

8. Your Privacy Rights

If you are in the EU or EEA (GDPR)

You have the right to access your data, correct it, delete it, restrict how we use it, object to our use of it, receive it in a portable format, and withdraw consent at any time. You also have the right to lodge a complaint with your local data protection authority.

If you are a California resident (CCPA/CPRA)

You have the right to know what personal information we collect and how we use it, to request a copy of it, to correct it, to delete it, to opt out of the sale or sharing of your personal information, and to not be discriminated against for exercising these rights. We do not sell your personal information, and we do not share it for cross-context behavioral advertising.

How to exercise your rights

You can make a request by emailing support@meowfo.com. We will confirm receipt and respond within 30 days for GDPR requests and within 45 days for CCPA/CPRA requests, unless the law allows us more time. To protect you, we may ask you to verify your identity before we act. Exercising your rights is free.

9. Children’s Privacy

Our store is not intended for children under 16. We do not knowingly collect personal information from children. If you believe a child has given us personal information, contact us at support@meowfo.com and we will delete it.

10. How We Protect Your Data

We use HTTPS encryption on our site, restrict access to personal data to the people who need it, and rely on established providers for hosting, payments, and shipping. No system is perfectly secure, but we take reasonable steps to protect your information.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will change the “Last updated” date at the top and, if the changes are significant, tell you by email or with a notice on the site. Please review this page when you visit.

12. Contact Us

If you have questions about this policy or your personal data, contact us:

  • Email: support@meowfo.com
  • Contact: Contact page
  • Postal address: EDEN PRO SPA, SAN MARTIN 553 OF 901 COMUNA CONCEPCION, 4030000, Chile
  • Telephone: +569 5870 5366

This policy is governed by the laws of Chile.