Track your order

Once your order has been produced and handed to the carrier, a tracking number is issued for your parcel. This page explains where that number comes from and what to do if it stops updating.

1. Where to find your tracking number

• When your parcel leaves the production facility, the tracking number is sent to the email address you used at checkout. Please check your inbox and your spam folder.
• If you have not received it, contact us through our Contact page with your order number and we will look the tracking up for you.
• Tracking usually starts updating within 24 to 48 hours of shipment. Until the carrier scans the parcel, the link may show no information yet.

2. If tracking has not updated

• Wait up to two business days after receiving the tracking number, as carriers sometimes batch their first scans.
• Check whether customs is holding the parcel for an unpaid import fee.
• Check around your property, ask neighbours, and ask your local post office or pickup point — parcels are sometimes left there.

3. If your parcel is lost

If the tracking stops for more than a couple of business days, or the parcel never arrives, contact us at support@meowfo.com with your order number within 30 days of the expected delivery date. We open a trace with the carrier and keep you updated. Verified lost packages are replaced or refunded at no cost to you — see our Refund & Returns policy.

4. How long delivery takes

Production normally takes 2 to 4 business days, and transport then adds 3 to 7 business days in the United States and Europe, or up to 15 business days in the rest of the world. All figures are estimates. Full details are on our Shipping & Delivery page.

5. Contact us

Questions about a tracking number or a parcel that has not arrived? Email support@meowfo.com with your order number.

EDEN PRO SPA
SAN MARTIN 553 OF 901 COMUNA CONCEPCION, 4030000, Chile
Telephone: +569 5870 5366