Shipping & Delivery

MEOWFO is a print-on-demand store. Every item is made to order at our production partner’s facilities in the United States and Europe, then shipped from the one closest to you. We keep no warehouse stock — your piece is printed, checked and packed after you order, so every timeframe below comes in two parts: production and transport.

Two clocks, not one

• Production (fulfillment): printing, checking and packing your order. It begins after you order.
• Transport (shipping): the carrier’s time once the parcel leaves the facility.

Estimated delivery = production time + shipping time. Express options, where available, buy faster transport only; they never speed up production.

1. Production time

Most items are produced in 2 to 4 business days. Counts are in business days: weekends, public holidays and the day you order do not count. Peak seasons and large orders can take longer.

2. Delivery time by region

Shipping time begins after production is complete.

Destination	Estimated delivery after production
United States	3–7 business days
Europe	3–7 business days
Rest of the world	up to 15 business days

All figures are estimates, not guarantees, and may be affected by customs or the carrier.

3. Shipping costs

Shipping is calculated at checkout from your items, your destination and the method you choose. We do not currently offer free shipping. One item pays a regional rate and each extra item adds a smaller charge.

4. International orders, customs and duties

We ship worldwide. Orders crossing a border may be subject to import duties, taxes, VAT and customs fees set by the destination country. These charges are the customer’s responsibility and are not included in the price or the shipping cost. They depend on declared value, product type and local thresholds. Customs can hold a parcel until the fee is paid. If a parcel is refused or returned because fees went unpaid, the shipping cost is not refundable — see our Refund & Returns policy.

5. Incorrect or incomplete addresses

The address you type is the one we print on the label, so check it before paying. If something is wrong, contact us at support@meowfo.com at once: if production has not finished we may still fix it; once shipped, we usually cannot. If a parcel is lost or returned because the address was wrong or incomplete, the customer is responsible and a replacement is a new order. Missing unit numbers, postal codes and phone numbers cause most delays.

6. Lost, delayed or “delivered” parcels

• Open the tracking link from your confirmation email and read the latest status.
• Check around your property, ask neighbours, and ask your local post office or pickup point — parcels are sometimes left there.
• Check whether customs is holding the parcel for an unpaid fee.
• If it is still missing, contact us at support@meowfo.com within 30 days of the expected delivery date so we can open a trace with the carrier. Claims marked “delivered” usually need a carrier investigation first; we will keep you updated.

7. Orders split into several parcels

Because items are produced at different facilities, an order with several products can arrive in more than one parcel, each with its own tracking number and shipment email. Nothing is missing — the rest is on its way.

8. Order tracking

When production finishes and the shipping label is created, a tracking number is generated and a confirmation email is sent to you. Tracking usually starts updating within 24–48 hours of shipment. If a label exists but nothing moves for more than a couple of business days, contact us at support@meowfo.com and we will request a status update. See our Track your order page.

9. Where we ship

We ship worldwide, with a focus on the United States, Canada and Europe. A few destinations are unavailable due to legal or carrier restrictions, and some products have a limited destination list. If your country cannot be selected at checkout, we cannot ship there today.

10. Contact us

Questions about an order, an address change or a parcel that has not arrived? Email support@meowfo.com with your order number.

EDEN PRO SPA
SAN MARTIN 553 OF 901 COMUNA CONCEPCION, 4030000, Chile
Telephone: +569 5870 5366

Please also read our Refund & Returns policy and our Privacy Policy.